Last updated: July 23, 2026
1. Subscription cancellation
You may cancel your paid DOVENI subscription through the available billing controls. Unless a refund is approved or required by law, cancellation prevents future renewal and access to paid features continues through the end of the current paid billing period.
2. Refund requests
Refund requests should be submitted within 14 days of the initial paid purchase. We review eligible requests fairly, taking into account service usage, duplicate charges, technical problems, and other relevant circumstances.
3. Renewal charges
Subscription renewals are generally non-refundable once a new billing period has started, except where required by applicable law or where a billing error, duplicate charge, or comparable issue has occurred.
4. How to request a refund
Email hello@doveni.com with the email address used for your DOVENI account and enough information for us to identify the transaction. Do not send payment-card details by email.
5. Payment provider
Payments are processed through Paddle. Approved refunds may be issued through the original payment method and may take additional processing time depending on the payment provider or financial institution.
6. Mandatory consumer rights
Nothing in this Refund Policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.